In today’s business world, speed and agility are essential. Organizations are continually facing challenges in scaling and managing their Information Technology infrastructure while effectively reducing costs. IT system security, availability and performance are key components for any successful business.
IT Infrastructure managed services is an integrated approach to the entire lifecycle of a built asset from planning, design, construction, operations, technology upgrades and managing obsolescence.
Netcon`s Managed Services provides end-to-end Management of IT Operations and Infrastructure. Our services enable to maximize your IT system uptime, improve service levels, and lower operational costs by centrally monitoring and managing all of your IT & Non-IT infrastructure.
Netcon`s Managed Services can provide the agility and knowledge needed to manage IT systems while the client`s IT staff focuses on accelerating core business initiatives while at the same time reducing the total cost of ownership for IT systems support.
As part of our service offerings, we offer pro-active monitoring, troubleshooting & problem resolution, helpdesk, optimization & improvement and incident management services with high level service quality.
We can proactively monitor and manage applications, physical and virtual servers, networks, databases, and storage devices in any private or hybrid cloud environment by using the latest arsenal of IT Remote Management and Monitoring tools available. This greatly increase your IT system performance and reliability.
Netcon, in consultation with the customer will define the standard operating procedures (SOP), service levels, metrics and measurements for all managed service offerings. Service level performance will be reviewed periodically by the Netcon & customers.
Netcon has well defined escalation matrix to enable the customers to quickly reach the appropriate personnel to address their critical issues. Our team comprises of efficient operations managers, team leads, and engineers.
Netcon Managed IT services include the following categories
Network Infrastructure Services
Network Security Services
Security Monitoring, Incident Management, Vulnerability Management, etc.
Datacenter IT Infrastructure Services
Monitoring and management of compute, storage, virtualization, operating system and antivirus.
Datacenter non-IT infrastructure
Complete operation & maintenance of UPS & Batteries, DG Set, Fuel System, Electrical Distribution, Cooling systems and Physical security systems to ensure Datacenter uptime compliance to Uptime Institute`s Tier standards (Tier II/III/IV) and other relevant standards.